I have top up but I can't have access Internet

[Samueloppongd5297]

I have activated my new sim and top up 26€ but I can't have access to the Internet why?

[dalyer]

What do you mean by "top up €26"?

Did you buy a membership plan? 

What does your Transactions page say about recent payments/purchases?

• https://48.ie/my48/transactions

Did you configure your APN settings in order for mobile data to work? 

See here: 

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

If you're on Android then you can text "APN" to 50048 and follow the instructions here to do this: 

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

If you need to contact 48 support about this then see the links in my signature below.