First time topping up but I get an error

[AgnieszkaP8793]

I can't top up my account for the first time. I get an error

[dalyer]

What's the error message?

What are the exact steps that you are taking to make a payment/purchase?

Does it make any difference if you try the app instead of the website or vice versa?

Are your payment card details definitely correct and valid for online purchases?

If you need to contact 48 support then see the links in my signature below.

[dalyer]

Is this the error that you're getting?

I got that just now doing a test payment/purchase.

Looks like a problem with the site's payment processing generally.

You'll have to contact 48 support about this.

[dalyer]

The problem with payments seems to be resolved now so you should try again.