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Charged €25.98 not €12.99 for first membership plan - why?

KAMARH6270
Newcomer

I got a new SIM card my plan to pay 12.99 four months it’s got from my bank account €25 I want to know why

1 REPLY 1

dalyer
The Legend
The Legend

Because when you buy your first €12.99 membership plan you are also charged a one-time activation fee of €12.99:

€12.99 Plan

This €12.99 Plan is only available to new 48 customers who order their 48 SIM and purchase a €12.99 Plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

Note that you should qualify for the "second month free" offer available at the moment which effectively cancels out the activation fee charge: 

62. December 2024 - February 2025 - 48 One Month Free Promotion

The following terms and conditions for the one Month Free plan Promotion (the “Promotion”) are in addition to the 48 Terms of service  https://48.ie/legal/terms-and-conditions.

Promotion: Free 1 x €12.99 monthly 48 plan subject to the below eligibility criteria.

Promotion Dates: 17th December 2024 – 28th February 2025 inclusive.

I don't really understand what you mean by "my plan to pay 12.99 four months".

Your post seems a bit unclear.

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.