Chose wrong account

[lilamy1955]

Hi im chose pre pay account instead of bill and im wondering how do i change it to bill pay so my number can change over?

[dalyer]

If the number port is taking more than a couple of hours then you should log a support query as explained here and get 48 on the case:

How do I keep my old number?

Hope this helps.

[lilamy1955]

Yea I got email sayin they coudnt change over my number because I chose the wrong account and I can change it on my48 but I don't no how

[dalyer]

Have you tried going through the number porting process again?

See the link that I posted above.

Hope this helps.

[lilamy1955]

Yea when I try this is says transfer in progress but yet the email I got said to change it

[dalyer · Accepted solution]

OK - unfortunately I can't suggest anything other than replying to your open query to explain what happened to 48 support and hopefully they can do something about it.

[Anon]

It's says my account is deactivated! I entered my old email instead of my new one, what can I do?

[Anon]

Will I have to get a new sim?

[dalyer]

You'll need to log a support request to get 48 support to help out here.