Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't sign into account.

JessieMazaM0931
Newcomer

‎08-10-2020 08:47 PM

After signing up I received and activated sim card & Ported number. Number seems to be Ported over as it rings and accepts texts. But I can't sign in to my account again? I tried forgot password. It says there is no account with my email. It's definitely 100% the right email & password. So I resigned back up again presumably to activate a new sim with same email & password. It took the same email & password as a new account. I then like before put in activation code. It says sim has been activated. Ok so I know sim is activated but I can't sign into my account to buy a membership or anything else?
0 Likes
1 REPLY 1

dalyer
The Legend
The Legend

‎08-10-2020 08:55 PM

I don't think that signing up again with the same email address was the right thing to do.
I suspect that you're going to need to contact 48 support about this and ask them to look into it.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes