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Can't activate my new SIM and can't get verification code

KevinC0082
Newcomer
3 REPLIES 3

dalyer
The Legend
The Legend

What happens when you try to activate your SIM?

Any error messages?

Does the SIM activation guide help at all?

What verification code are you referring to?

If it's the one for porting your number from another provider then does this help at all?

If you can't get that code because you no longer have service with your old provider then you'll need to contact them about this:

If your old network SIM has no service or you can't receive the security code SMS, then you will need to make contact with your old provider as they will have visibility of your old account. 

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

KevinC0082
Newcomer
Got a message to say error setting up new SIM card...please try after some time.

> Got a message to say error setting up new SIM card...please try after some time.

Is that the verbatim error message?

Anyway, you'll probably need to contact 48 support as I previously suggested.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.