SIM Activation Failed

[JihyeP4547]

Hello,

I ordered an eSIM from 48 and tried to activate it by entering the 6-digit activation code, but the activation failed.

My 6-digit activation code is: E29ME7

I would also like to keep my current phone number.

Could you please activate my eSIM for me while keeping my existing phone number, or let me know how to resolve this issue?

Thank you for your assistance.

[JihyeP4547]

Just to clarify, I am using a physical SIM card, not an eSIM.

[dalyer]

See my reply here: 

• https://community.48.ie/t5/Joining-48/SIM-Activation-Failed/m-p/74440/highlight/true#M5050

If you need to contact 48 support about this then see the links in my signature below.

[dalyer]

This doesn't make sense. 

48 don't do eSIMs.

Only physical SIMs:

• https://community.48.ie/t5/Most-Popular-Questions/All-you-need-to-know-about-SIMs/td-p/15523

If you mean that you ordered and received a physical SIM and are having problems activating it then see here for what to do if the activation code doesn't work:

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

If you want to keep your old number then see here for instructions on how to port your number from your old provider to 48:

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

If you need to contact 48 support about this then see the links in my signature below.

[JihyeP4547]

I entered my SIM activation code again, but my SIM still shows “SIM Suspended.” Could you please check my account and activate my SIM for me? Thank you.

[dalyer]

Please read the link that I posted which contains instructions on what to do if the activation code doesn't work? 

If you need to contact 48 support about this then see the links in my signature below.

They don't generally monitor or respond to posts here on the Community Forum.

And nobody here on the Community Forum can access your account to address such issues.