my data only works sometimes and is being weird

[LaurynC5396]

i have been using 48 for a while and never encountered this problem, i just topped up on Tuesday, before i was using the wifi in my flat for a few days, now the data on my phone is being weird e.g. i went to do a speaking exercise on duolingo and it wouldn't work until i connected to the wifi again, i can't see "manage all history" in youtube settings unless i am connected to wifi; it tells me i am not connected to the internet even though i definitely am and can watch videos, i had to turn airplane mode on and off to get pages to load with my data, and i couldn't update an app, it just stayed on "pending" and never downloaded.

any ideas? please and thanks

[dalyer · Accepted solution]

When was it working ok last?

Are calls and texts working ok inside the flat and outside?

Are you sure that your APN settings are configured correctly?

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

Can you try your SIM in another unlocked phone to see if mobile data works any better there?

Maybe you could try a replacement SIM in case your SIM has somehow developed a fault? 

• https://community.48.ie/t5/The-Knowledge-Base/Do-You-Need-a-New-SIM/ta-p/8487

If you need to contact 48 support about this then see the links in my signature below.

[LaurynC5396]

thanks dalyer, it was the APN, somehow it had been disconnected, really appreciate your help!!

[dalyer]

You're welcome. 

Glad you got it sorted.