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Problem topping up - wait 15 minutes or contact support

RejoiceL3139
Newcomer

‎19-09-2024 06:03 AM - last edited on ‎19-09-2024 07:31 AM by The Legend

Issues topping up even though email and password is correct and I’m signed in but can’t top up. It’s saying it should take 15 mins if not I should contact support but are not open

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dalyer
The Legend
The Legend

‎19-09-2024 07:30 AM - edited ‎19-09-2024 07:31 AM

What exactly is the error message when you try to top-up (I presume that you're trying to buy a membership plan?)?

Does it make any difference if you use the app rather than the web interface - or vice versa? 

Are you able to successfully buy stuff on 48 previously?

Is your payment card still valid? 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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