Mobile data not working

[Christinep2791]

My data has run out on my current plan so I just topped up by 10 euro but still have no mobile data. Anyone know why?
Thanks

[dalyer]

Is you are on a legacy membership plan with a limited mobile data allowance and have used that allowance up before the end of the membership plan month then you need to buy a data add-on if you want to continue using mobile data for the rest of the plan month. 

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Add-ons/ta-p/53111

Topping up your cash credit balance doesn't help although you can now use that cash credit to buy one or more data add-ons.

If you are habitually using up your membership plan's mobile data allowance before the membership plan month is up then you might want to consider moving to the €12.99 plan which comes with unlimited Irish mobile data. 

If you need to contact 48 support about this then see the links in my signature below.

[Christinep2791]

Thank you so much!! I didn’t even see the add data link so just went to add credit and yes I think changing to 12.99 plan probably better. Thanks again for taking the time to answer

[dalyer]

You're welcome.