Balance replenishment

[EskenderL7066]

Hello. I topped up my balance twice today by 10 euros, but the app keeps asking me to top up my credit. What am I doing wrong? I'm still without service.

[dalyer]

What do you mean by "topped up my balance"?

If you mean that you added 2 x €10 to your cash credit balance then that's not going to help. 

You need an active membership plan in order to use outgoing services (outgoing calls and texts and mobile data).

See here: 

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

48 isn't like some other prepay mobile providers where cash credit is enough to allow services to be used. 

On 48 you need a monthly membership plan. 

If you need to contact 48 support about this then see the links in my signature below.