48 Community

mike666 · ‎24-11-2020

How do I start a live chat? I need help with my account and the button to start live chst is not present. It was there before.

CiortanL8967 · ‎26-09-2022

I need to speak with an agent

dalyer · ‎26-09-2022

@CiortanL8967 wrote:
I need to speak with an agent

To contact 48 support see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

MysoonA1642 · ‎04-11-2022

Hello I need help to renew my membership

dalyer · ‎04-11-2022

What problem are you having with doing this yourself?

If you need to contact 48 support then see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

JackKieranS8276 · ‎12-01-2023

throw up the network unlock pin there lads

dalyer · ‎12-01-2023

@JackKieranS8276 wrote:
throw up the network unlock pin there lads

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

JackKieranS8276 · ‎13-01-2023

Nah man i transferred my sim to a different phone because the first one broke and now i need a NUC and an MCK

dalyer · ‎13-01-2023

@JackKieranS8276 wrote:
Nah man i transferred my sim to a different phone because the first one broke and now i need a NUC and an MCK

That sounds like the new phone is locked to another network.

48 can't unlock it for you.

You'll need to contact the original provider or a third party unlocking service to get it unlocked.

You need an unlocked phone to use 48.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

JackKieranS8276 · ‎13-01-2023

If i were to get an unlocked phone and insert sim, would the sim still be locked?

dalyer · ‎13-01-2023

@JackKieranS8276 wrote:
If i were to get an unlocked phone and insert sim, would the sim still be locked?

It'll ask for the PIN - see the link in my earlier post above.

SIM PIN locking is enabled by default for all new SIMs from all providers.

But you can disable SIM PIN locking if you don't want it.

If the phone is locked to another network (which certainly seems to be the case) then you need to get it unlocked first.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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