Live chat

[mike666]

How do I start a live chat? I need help with my account and the button to start live chst is not present. It was there before.

[AvrilC4172]

Put my new sim into a alcatel phone and it’s looking for a 6 digit number. Putting in sim code and now it’s blocked

[dalyer]

Are you sure that the phone is unlocked for use on any network?

What is the exact prompt when it looks for a code?

If it's looking for the SIM PIN or PUK then see here:

• https://community.48.ie/t5/The-Knowledgebase/I-forgot-my-PIN-or-need-my-PUK/ta-p/256

But, as far as I know, PINs are normally 4 digits and PUKs 8 digits. So maybe the phone is locked to another network and is asking for the network unlock code?

• https://community.48.ie/t5/The-Knowledgebase/How-to-Unlock-your-Phone/ta-p/272

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

[GraceB9429]

Hi

[GraceB9429]

Help

[dalyer]

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@GraceB9429 wrote:
Help

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What's your issue?

[AnneO9784]

My no has changed

[dalyer]

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@AnneO9784 wrote:
My no has changed

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You'll need to explain the issue in more detail if you want assistance from the community forum.

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

[Aleems6476]

I need new puk code

[dalyer]

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@Aleems6476 wrote:
I need new puk code

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You can get your PUK from your online My48 account.

See here:

• https://community.48.ie/t5/The-Knowledgebase/I-forgot-my-PIN-or-need-my-PUK/ta-p/256

[PeterG5684]

hello