Live chat

[mike666]

How do I start a live chat? I need help with my account and the button to start live chst is not present. It was there before.

[AmitG5243]

It says I don't have any active membership, even auto renewal stopped working too

[dalyer]

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@AmitG5243 wrote:
It says I don't have any active membership, even auto renewal stopped working too

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What happens if you try to buy a membership manually?

Any error messages?

Was your card reissued/updated so that the registered card details are no longer valid?

Maybe try deleting the registered card details and re-adding them?

As I said, if you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

[MarionC9899]

How to activate new sim
How to activate new sim

[dalyer]

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@MarionC9899 wrote:
How to activate new sim
How to activate new sim

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See here:

• https://community.48.ie/t5/The-Knowledgebase/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

[MichaelB6439]

I cant ring UKfrom ireland

[dalyer]

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@MichaelB6439 wrote:
I cant ring UKfrom ireland

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International calls are not covered my membership/add-on call minutes allowances.

They are charged to any cash credit balance on your account.

Do you have cash credit on your account to pay for the UK calls?

• https://48.ie/charges/international-calls

In case it's relevant, Northern Ireland landlines called using the 048 prefix instead of 00 44 are treated as Irish national calls and are covered by membership/add-on call minutes allowances.

• https://community.48.ie/t5/The-Knowledgebase/Calling-Northern-Ireland-Landlines/ta-p/45234

[Maureenb4925]

How do I register my debit car details. New customer

[dalyer]

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@Maureenb4925 wrote:
How do I register my debit car details. New customer

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You can do this via your My48 account under My Profile > Payment Details > Your Card > Add Card

• https://48.ie/my48/settings

[BeataK1882]

I have a problem because I am not receiving text messages from Poland from my bank... I contacted the bank and they asked me to check the problem with the operator because the text messages are coming from them and are in the waiting for delivery status.

[dalyer]

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@BeataK1882 wrote:
I have a problem because I am not receiving text messages from Poland from my bank... I contacted the bank and they asked me to check the problem with the operator because the text messages are coming from them and are in the waiting for delivery status.

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Duplicate post:

• https://community.48.ie/t5/Joining-48/Dont-get-sms-from-Poland/m-p/59755#M2074

Occasionally some people have reported problems with receiving security texts from banks and other institutions even based in Ireland. For example:

• https://community.48.ie/t5/Other-Help/Is-48-Mths-blocking-identification-codes-from-your-bank-etc/td...

Unfortunately I've never seen a general fix for this when it happens.

You may need to contact 48 support about this then.

See the link in my signature below or email them at support@48months.zendesk.com