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Internet not working

Fatimad2800
Newcomer
The internet was working but suddenly stopped working
1 REPLY 1

dalyer
The Legend
The Legend

Do you have an active membership plan with a non-zero mobile data allowance listed on your My48 account dashboard?

Are incoming/outgoing calls and texts working ok? 

Are your APN settings configured correctly?

Did anything change on the phone since mobile data stopped working?

E.g. software update, settings changes, factory reset/restore, new phone handset, returned from roaming abroad, etc.?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).