Internet problem

[shabanaf7831]

Hi I just got 48 a few days ago and my internet is extremely bad. It barely even send a file or download an app. I couldn’t even load any apps like YouTube or WhatsApp. I would like to know if I can get a refund

[dalyer]

Are your APN settings configured correctly?

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

Are incoming/outgoing calls and texts working ok? 

Is your phone 4G or 5G?

What sort of speeds are you getting? 

• https://www.bonkers.ie/compare-tv-broadband-phone/speed-test/

If you need to contact 48 support about this and/or about refunds then see the links in my signature below.

They don't generally monitor or respond to posts here on the Community Forum.