Internet not working after paying

[emiliap4897]

I paid for the plan mobile Internet doesn't work on the website it shows that membership plan has been paid but all data has already been used but I just paid for it today

[dalyer]

You'll need to provide a bit more information if you want assistance from the Community Forum.

When was mobile data working ok for you last? 

Are your APN settings configured correctly? 

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

If you're on Android then you can text "APN" to 50048 and follow the instructions here to make sure that they are: 

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

Are calls and texts working ok?

What does your My48 account Dashboard say about your current membership plan status and expiry date? 

• https://48.ie/my48

What does your Transactions page say about your recent payments/purchase?

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

• https://48.ie/my48/memberships

Are you on the €12.99 unlimited data plan or one of the other legacy plans with a limit in the amount of monthly data provided?

If you need to contact 48 support about this then see the links in my signature below.