Internet issue

[MOUNAHINDL5097]

hello, 

recently I have so much internet issues, my internet keep stop working every 15 min it stops for few minutes then again same thing for whole day, how to fix that?

[dalyer]

When was it working ok for you last? 

Did anything change on the phone in the meantime? 

Phone software update, settings changes, factory reset/restore, new handset, returned from roaming abroad, etc.? 

Are calls and texts working ok?

Do you know anybody else locally who is on 48?

How does it work for them?

Make sure that your APN settings are configured correctly.

See here: 

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

If you're on Android then you can text "APN" to 50048 and follow the instructions here:

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

If that still doesn't help then maybe try a replacement SIM just in case there's an issue with your current SIM: 

• https://48.ie/help/sim-replacement

If you need to contact 48 support about this then see the links in my signature below.

• https://48.ie/help/sim-replacement