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Huawei Soyealink Model:B628-350 not working with 48 network

AlisonM6617
Newcomer

Friday

Hi i hope someone can help.

I have bought a Huawei Soyealink Model:B628-350 modem for internet.

I have inserted the 48 Sim card and it says no sim, after i popped in the password on the modem. The SIM is inserted correctly and it clicked.

If anyone has any knowledge about this, it would be great. I was told this modem would work with any sim.

 

Thanks Alison 

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3 REPLIES 3

dalyer
The Legend
The Legend

Friday - last edited Friday

Did you activate the SIM?

Can you check that it's working in a phone? 

If it is then the issue is with the modem and you'll probably have to contact the seller or manufacturer for support.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

Saturday

Another thing to try is to put the SIM into a phone and disable the SIM PIN locking and then put it back in the modem to see if the makes any difference.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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AlisonM6617
Newcomer
In response to dalyer

yesterday

Thank you so much. I must try the disabling the SIM PIN locking.

I had no idea about this.

Thanks again.

Alison
2 Likes