Data add-ons not extending roaming data allowance

[FrankS4601]

I keep spending an extra €3 for an extra GB of data while in spain, and the system keeps adding it to my home allowance (which I am not using while in spain) and not to my 10gb roaming allowance. I have contacted the help desk by email and they just deny there is a problem, even though I have spent €6 on extra data I have not received.

[dalyer]

That's very strange and frustrating. 

It certainly says here that a data add-on should extend your roaming data allowance if you've used up the normal membership bundled allowance: 

• https://community.48.ie/t5/The-Knowledge-Base/Roaming-Using-your-Phone-Abroad/ta-p/53115

Can I buy extra Data for EU/UK roaming? 

Yes! If you've used your EU/UK data roaming allowance or simply just want more, then the 1GB data add-on can be used in Ireland and in the EU/UK when you’re on a plan that has roaming included. To purchase your add on, simply Log in to your My48 >> Flexi Data >> Add ons, or just click here.

You'll probably have to persist with support or raise a complaint if necessary: 

• https://48.ie/legal/code-of-practice