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Bought new plan but now can't use mobile data

AlexisA8830
Newcomer

bought a plan, cannot connect to internet using data. been a member of 48 for a while, first time that happen. use other sim data, worked properly

1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

use other sim data, worked properly

This doesn't really make sense - what exactly do you mean?

Are your APN settings definitely still correct?

Do calls and text work OK?

Are you sure that your currently active plan has a non-zero data balance?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

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1 REPLY 1

dalyer
The Legend
The Legend

use other sim data, worked properly

This doesn't really make sense - what exactly do you mean?

Are your APN settings definitely still correct?

Do calls and text work OK?

Are you sure that your currently active plan has a non-zero data balance?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.