Bought new plan but now can't use mobile data

[AlexisA8830]

bought a plan, cannot connect to internet using data. been a member of 48 for a while, first time that happen. use other sim data, worked properly

[dalyer · Accepted solution]

> use other sim data, worked properly

This doesn't really make sense - what exactly do you mean?

Are your APN settings definitely still correct?

• https://community.48.ie/t5/Internet/No-mobile-data/m-p/60880/highlight/true#M6619

Do calls and text work OK?

Are you sure that your currently active plan has a non-zero data balance?

• https://48.ie/my48

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com