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5G not working

DiarmaidH8600
Newcomer

‎14-10-2024 09:35 AM - last edited on ‎14-10-2024 10:19 AM by The Legend

Hi. I paid for the 5g monthly subscription but cannot access 5g on my phone.

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dalyer
The Legend
The Legend

‎14-10-2024 10:18 AM - edited ‎14-10-2024 10:19 AM

What make and model of phone is it? 

Is it 5G enabled? 

If it's a Google Pixel then 5G probably won't work due to the fact that Google don't whitelist 48/Liffey Telecom for 5G access. 

Did 4G mobile data work before now? 

Did you configure your APN settings correctly? 

Text "APN" to 50048 and follow the instructions here to ensure that they are configured correctly:

Are calls and texts working ok?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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