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€12.99 plan data gauge still showing max 200GB not unlimited

IvanH9430
Newcomer

On my 48 app the circle chart bar is telling me that there is 200 GB of mobile data in total, but I signed 12.99€ plan for !unlimited! data. I already used 50 GB. Tell me, please, i have 200 GB or it's just bar on 200 GB and it will keep going?

1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

This is what I see on the app: 

Screenshot_20241018-205002.png

And this is what I see on the web interface:

dalyer_0-1729280494888.png

Maybe try uninstalling and reinstalling the app in case that makes any difference?

The Fair Usage Cap of 200GB on the €12.99 plan was removed in August 2024 and data is truly unlimited now.

If you are still seeing a gauge that implies that you only have a 200GB allowance then you should probably contact 48 support for assistance/clarification.

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

1 REPLY 1

dalyer
The Legend
The Legend

This is what I see on the app: 

Screenshot_20241018-205002.png

And this is what I see on the web interface:

dalyer_0-1729280494888.png

Maybe try uninstalling and reinstalling the app in case that makes any difference?

The Fair Usage Cap of 200GB on the €12.99 plan was removed in August 2024 and data is truly unlimited now.

If you are still seeing a gauge that implies that you only have a 200GB allowance then you should probably contact 48 support for assistance/clarification.

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.