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Where abouts can I change my bank card details in order to allow me top up. Tks

I was on the Guido for one month as was abroad but opted to go back on the Don from today 29th Oct and topped up on this plan however it appears to have topped me up again on Guido and say Don will start from 29th November! Guido costing me a fortune...

Is it possible to call 1850 numbers? Cant work out what type of membership for them tks

I topped up about two hours ago and it confirmed I was successful and it shows the credit but when I try and make calls or send texts it's telling me I need to too up! Anyone have ideas pls?