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i cannot get any help to port my number as it is in family

DerekMC6483
Visitor

‎01-10-2020 09:44 AM

i cannot get any help to port my number as it is in family i am told to contact an agent but there is no contact number or link i do not have twitter or facebook what can i do 

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32 REPLIES 32

JamesC6091
Visitor
In response to DerekMC6483

‎05-10-2020 11:13 AM

48 have turned into a joke.

I've sent an email to ComReg about them.

Almost two weeks trying to port my number and still no solutions despite being in contact with them daily.

Their customer service is the worst I have ever encountered and that is if you're fortunate enough to be able to get in touch with them.

Awful, horrendous service from 48.

I will keep following up with ComReg until I get satisfaction.

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dalyer
The Legend
The Legend

‎05-10-2020 10:39 AM

For what it's worth, I sent a test email to the complaints address and got an automated response back with my case number and a promise to follow up.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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PaulK1382
Newcomer
In response to dalyer

‎05-10-2020 11:41 AM

@dalyer wrote:
For what it's worth, I sent a test email to the complaints address and got an automated response back with my case number and a promise to follow up.

I haven't gotten an auto response from any of my e-mails.

 

I sent another e-mail ten minutes ago in case it was a temporary thing but haven't received any automatic response to that either.

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