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Re: i cannot get any help to port my number as it is in fam

Visitor
Posts: 17
‎05-10-2020 11:05 AM

spent one hour trying to get sorted with a lucky chance of spotting the live chat ,,,,i was told i was a Tesco client....not ...i supplied my account and phone details several times ,,, still not sorted ,,,all this started now six days ago,,, as for you getting a auto  reply i would consider you are lucky i have copies of so many messages and emails NONE of which were replied to some addresses as you pointed out on the site are incorrect , live  chat is a hit and miss ,  email complaints ...so many it is just bordering on ridiculous with absolutley NO replies,  this is not a company or service that is going to build confidence any time soon for me unless there is a drastic change, which at this time i do not really beleive will happen, i am willing to wait until later today to see what happens then i will cancel and stay with my supplier ,, dearer yes but at least reliable 

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Re: i cannot get any help to port my number as it is in fam

Visitor
Posts: 9
‎05-10-2020 11:13 AM

48 have turned into a joke.

I've sent an email to ComReg about them.

Almost two weeks trying to port my number and still no solutions despite being in contact with them daily.

Their customer service is the worst I have ever encountered and that is if you're fortunate enough to be able to get in touch with them.

Awful, horrendous service from 48.

I will keep following up with ComReg until I get satisfaction.

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Re: i cannot get any help to port my number as it is in fam

Newcomer
Posts: 3
‎05-10-2020 11:41 AM

@dalyer wrote:
For what it's worth, I sent a test email to the complaints address and got an automated response back with my case number and a promise to follow up.

I haven't gotten an auto response from any of my e-mails.

 

I sent another e-mail ten minutes ago in case it was a temporary thing but haven't received any automatic response to that either.

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