48 Community

Email address/password logging into wrong account

Hello I'm trying to renew my membership. My card details have expired. My husband is also a 48 customer but I sign in with my email. Different password etc from him but his account comes up. Please help

Answering message not activating when number is called

Roaming not working in France

I am roaming in France and when I try to use my phone it says I am out of minutes and data. I just set up my account yesterday and have not used any. Anyone can help

Random calls/scam numbers - how to stop?

Every day/night I'm receiving alot scam calls and sometimes calls from people saying they have missed calls from me. Do 48 have a fraud team that can look into this

SIM not receiving messages or calls

Can't proceed with payment

I am not able to proceed with the payment. Is your website down?

Number didn't port over - why?

I have asked to move my number but it didn’t. Can you help? It should be 0851151045 and not 0894975577

Plan renews 26th, no data, ordered more but didn't work

Hi , my data renew the 26th but I my data gone today , and I order more data today but didn’t work , but I pay from the card already

Payment deducted twice

Hi,I recharged my plan for a month, initially it showed error for payment and for second time when i tried to pay, my payment was deducted twice. Can you help to get the refund please.Thanks

I can’t top up my number

I have a problem I can’t Tom up my number.