Urgent unable to use outbound calls

[TerryG7340]

Dear Sir/Madam,

Unable to use outbound calls on my
Mobile despite having topped up my account by €30.00 - I
Would be happy with grateful if you could look into this please.
Thank you
Terry

[dalyer]

If you mean that you topped up your cash credit balance by €30 then that's no use. 

You need to buy a monthly membership plan in order to be able to use outgoing services. 

What does your My48 account dashboard say about your membership plan status and cash credit balance? 

• https://48.ie/my48

What does your Transactions page say about your recent payment(s)?

• https://48.ie/my48/transactions

You might want to read this and the New to 48 FAQs to understand how 48 and monthly membership plans, cash credit, etc. work because it's a little different to some other pay as you go SIM only mobile phone service providers. 

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105
• https://48.ie/help/new-to-48

If you need to contact 48 support about this then see the links in my signature below.

[dalyer]

Duplicate threads merged. 

There's no need to create multiple threads about the same issue. 

Especially when I already addressed your original post here: 

• https://community.48.ie/t5/Phones/Urgent-unable-to-use-outbound-calls/m-p/73927/highlight/true#M7617

If you want assistance from the Community Forum then maybe you could clarify the issues that I asked about there?

If you need to contact 48 support about this then see the links in my signature below.