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No 5G on my Samsung for last few days

Brianjm2663
Newcomer

No 5g how come anyone know the answer 🤔

2 REPLIES 2

dalyer
The Legend
The Legend

Was mobile data working before now?

Were you getting 5G?

Did anything change on the phone in the meantime? 

E.g. software update, settings changes, factory reset/restore, changed handset, returned from roaming abroad, etc.?

Are you still getting mobile data connectivity but only on 4G rather than 5G or what? 

Are calls and texts working ok?

Are your APN settings configured correctly? 

Text "APN" to 50048 and follow the instructions here to ensure that they are: 

If that doesn't help then you may need to contact 48 support for further assistance. 

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Brianjm2663
Newcomer
I pay for 5g don't have