26-09-2017 03:00 PM
26-09-2017 03:13 PM
What is the exact message that you get?
This may be of interest if it's the SIM PIN lock that's the issue here:
I forgot my PIN or need my PUK
You can always disabled SIM PIN locking if you don't want it.
You seem to be using an iPhone in which case this explains how to do it:
https://support.apple.com/en-ie/HT201529
Hope this helps.
26-09-2017 11:54 PM
Did that help at all @ellenbourke?