Topped up the tariff for 13 euros but payment hasn't arrived

[LakatoshM7762]

Hello, I topped up the tariff for 13 euros, why doesn’t the payment arrive, it’s already been a week since the bank card was withdrawn from the card??

[dalyer]

What exactly do you mean by "I topped up the tariff for 13 euros"?

What exactly did you purchase?

Membership plan (there is no €13 plan only a €12.99 one), cash credit, add-ons?

Can you make/receive calls, send/receive texts, use mobile data?

What exactly do you mean by "why doesn’t the payment arrive" and "it’s already been a week since the bank card was withdrawn from the card??"?

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

• https://48.ie/my48

What does your Transactions page say about recent payments?

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com