Phones

[FrancisB2412]

I have a new sim free Samsung a53 but won't let me use phone, i have tried the sim in another sim free phone and the results are the same, have put in another network sim and it worked is there a problem moving the sim to a new phone

[dalyer]

What exactly happens when you try to use it?

Any error messages?

Are you absolutely sure that the two phones are unlocked for use on any network?

[FrancisB2412]

Yes the two phones are unlocked I also tried on a third phone and the same results the phone showed a circle with a line through it

[dalyer]

So no error messages?

I don't really know what you mean by a circle with a line through it.

Can you post a screenshot?

Maybe you need to order a replacement SIM and try that?

https://community.48.ie/t5/The-Knowledgebase/You-need-a-new-SIM/ta-p/8487

Edit: do you mean the symbol highlighted here?

https://androidforums.com/attachments/notification-png.149938/

Have you enabled roaming and data roaming in the phone's settings?

This is needed to access a "virtual" network such as 48.