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Problem activating replacement SIM for my son

AnnR1982
Newcomer

4 hours ago - last edited 3 hours ago by The Legend

Ordered new sim card for my son as sim wasn't working. Phone said insert sim card.
I put new sim card into phone but can't activate it as my credit page keeps appearing. How can I activate it or is it a new plan completely

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1 REPLY 1

dalyer
The Legend
The Legend

3 hours ago

Do you mean that you have your own 48 SIM and your son has his? 

Every 48 SIM requires its own account/login/email address etc. 

If you are logging into your account then you can't activate your son's SIM there.

You need to log into his account to do that. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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