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Service

1602
Newcomer

‎18-10-2017 05:58 PM

This morning I lost service and I haven’t gotten it back while other 48 customers around me have it. Anything I can do to get it back
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5 REPLIES 5

1602
Newcomer

‎18-10-2017 05:58 PM

 
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dalyer
The Legend
The Legend
In response to 1602

‎18-10-2017 06:27 PM

Have you tried the usual stuff - e.g.

 

  • switch off
  • take the SIM out
  • gently clean it
  • reinsert it making sure that it's correctly seated in the SIM tray
  • switch on
  • do a manual scan for networks
  • can you see and connect to 48?

 

If not then you need to contact 48 support for further advice and assistance.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎18-10-2017 11:23 PM

Any update @1602?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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1602
Newcomer
In response to dalyer

‎19-10-2017 05:02 PM

Think it's the phone itself so sending that back

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dalyer
The Legend
The Legend

‎19-10-2017 10:50 PM

Are you able to try another 48 or other carrier's SIM in it to check?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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