Service

[aoifepower]

I've Gotton a new phone but can't seem to get service?

[dalyer]

What happens?

Any error messages?

If you scan for networks can you see and connect to 48?

Is the phone unlocked for use on any network?

Is it an iPhone?

If so you may need to put a small amount of cash credit on your account to cover the 25c cost of a UK SMS that the iPhone activation process sends behind the scenes after a while to get the phone working on certain networks.

This is due to the stupid way that Apple do things unfortunately.

Hope this helps.

[aoifepower]

No error messages
the phone is unlocked
Scanned for networks but no 48
It is an iphone

[dalyer]

Do you have any cash credit on your account?

It could be that the phone has not been activated on the network and this can take a little time after a reboot.

But it does require the ability to send a UK SMS behind the scenes to the Apple activation server in the UK and this will not happen if there is no cash credit to pay for it (at least 25c).

As I said this is due to the stupid way that Apple do things.

Hope this helps.

[aoifepower]

I have cash credit and have had the phone for24 hours now

[dalyer · Accepted solution]

OK - I don't know so.

You'll have to contact 48 support and ask them for advice.

Hope this helps.

[dalyer]

Were 48 support able to help @aoifepower?

[aoifepower]

Yes they did it's working now thanks

[dalyer]

Great, glad you got sorted in the end.
What was the problem/solution?

[ruby03]

I haven’t gotten service back since coming home from being abroad , is there any way to fix this ?