48 Community

kevinka · ‎06-07-2017

My phone wont work in Belfast. It says im connected to O2uk but i cant make or recieve calls and texts and my data pkt wont work either

dalyer · ‎06-07-2017

Do you have a Guido membership?
EU roaming won't work on any other membership since 13th June.
See here

https://community.48months.ie/t5/Most-Popular-Questions/Going-away-Using-48-when-roaming/m-p/44774#M...

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎07-07-2017

Any update @kevinka?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

kevinka · ‎07-07-2017

Thank,but i have the don package.

dalyer · ‎07-07-2017

And you're using a Samsung Galaxy phone?
You'll probably need to contact 48 support so as roaming should just work in this case.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎07-07-2017

Sorry - ignore my previous post @kevinka.

I misread your post and thought that you said that you had a Guido membership.

If you have a Don membership then EU roaming will not work.

It only works on Guido since 13th Jun.

See the link that I posted above.

The fact that you have a Don membership explains why things are not working for you in NI/UK.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Samsung galaxy 6