Samsung S7 Edge no network connection
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20-05-2019 09:51 PM
I recently got an S7 Edge and the 48 SIM isn't working at all. I get no signal, can't register to the network or use mobile data. It was fine on the S5 so I've no idea why such a dramatic shift. It recognises the SIM but that's it.
Any help would be greatly appreciated!

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20-05-2019 09:59 PM
If it's locked to another network then it needs to be unlocked before it can be used on 48.
If it is unlocked then you'll probably need to contact 48 support for more assistance with the SIM.
See the link in my signature below.
Hope this helps.
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20-05-2019 10:08 PM
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20-05-2019 10:08 PM

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20-05-2019 10:43 PM
Can you try another network's SIM (e.g. from a friend or family member) in it?
If the 48 SIM works on your old phone but not this one then the finger points at the new phone at the moment...
I see what you mean about the support link alright.
Don't know why that is.
But in the meantime try emailing support on support@48months.zendesk .com
Hope this helps.

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20-05-2019 10:44 PM
support@48months.zendesk.com
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20-05-2019 10:59 PM
Thanks so much for your help, I'll try that email if it doesn't work out

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20-05-2019 11:14 PM
Hope this helps.

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22-05-2019 09:04 AM
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22-05-2019 09:22 AM
