the card does not connect to the network

[JacekK1994]

Hello, my 48 card isn't connecting to the network; the connection status isn't showing up.I thought it was a problem with the top-up, I topped up my account and nothing happened.and I've had this for a few days now

[dalyer]

By "card" I presume that you mean your SIM card?

When was it working ok last? 

What changed in the meantime?

What exactly do you mean by "the connection status isn't showing up"?

Are you saying that you're not getting any connection to the 48 network - i.e. no signal bars? 

What happens if you do a manual search for networks?

Can you see and connect to 48?

Can you try your SIM in another unlocked phone to see if it works there? 

What exactly do you mean by "top-up"?

What exactly did you purchase? Membership plan, add-on, cash credit? 

Do you have an active membership plan listed on your My48 account dashboard?

• https://48.ie/my48

If you need to contact 48 support about this then see the links in my signature below.