Replacement Sim Activation Problem

[sarahmcdonnell]

I have received my replacement SIM that I ordered through the 'change my sim' page as I just needed a new size. When I put in the activation code it says 'You're already a 48er so you've activated your SIM' but it still says pending beside step 2 which is the activation. I have tried to activate the code multiple times with no luck. I have been without a phone for 24 hours now because of this and cannot find a working solution on the FAQs or other community questions. I know it's not a problem with the actual sim as I used the pin code on starting my phone to enter. Thank you in advance!

[dalyer · Accepted solution]

I had a similar problem activating a replacement SIM the other day and had to contact 48 support to get it sorted.
You'll probably need to contact them tomorrow about this.
See the link in my signature below.

Hope this helps.

[sarahmcdonnell]

Thanks a million I'll get on to them first thing!

[dalyer]

Were support able to help @sarahmcdonnell?

With mine they were very quick to help once I contacted them via the chat facility.

[sarahmcdonnell]

Yes they helped me very quickly all sorted now, thanks a million!

[dalyer]

Glad to hear that you got it sorted @sarahmcdonnell.

[amma1111]

Samsung A50s -

I have received my replacement SIM that I ordered through the 'change my sim' page as I just needed a new size. When I put in the activation code it says 'You're already a 48er so you've activated your SIM' but it still says pending beside step 2 which is the activation. I have tried to activate the code multiple times with no luck. Help Please

[dalyer]

You probably need to contact 48 support about this.
See the link in my signature below.

Hope this helps.

[dalyer]

Were 48 support able to help you with this @amma1111?