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Replacement SIM activation

CatherineS1788
Newcomer

‎14-01-2026 07:34 PM

I bought a new SIM card but when I tried to activate it I got the following message "Sorry, that SIM has already been registered. You can either ask an agent for help or just order another SIM."

I just took the SIM out of a new packet . I am an existing customer
1 person had this problem.
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dalyer
The Legend
The Legend

‎14-01-2026 07:37 PM - edited ‎15-01-2026 12:06 AM

Duplicate post which I already responded to here:

If you are an existing customer and need a replacement SIM then you should have obtained a replacement SIM and not a brand new one: 

As I said in my other reply, you might want to contact 48 support for further assistance as the error message is also advising you to do.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
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