Replacement SIM now has the wrong number

[Hannahs6797]

I ordered a new replacement sim and when it arrived i could not activate and was told my old sim had not been blocked properly so i had to wait a week for my new sim to be activated and now its been activated i have a whole new phone number i never requested ?? 

[dalyer]

Are you sure that you ordered a replacement SIM:

• https://community.48.ie/t5/The-Knowledge-Base/Do-You-Need-a-New-SIM/ta-p/8487

And not a brand new SIM? 

• https://48.ie/free-sim

You'll almost certainly need to contact 48 support about this issue. 

See the links in my signature below.

[Hannahs6797]

no it was definitely a replacement sim, if it was a brand new sim can i still get my old number back ? 

[dalyer]

No, it needs to be a replacement SIM to retain the same number. 

I don't know what's going on here. 

You need to talk to 48 support about it. 

Only they will be in a position to help. 

See the links in my signature below.