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Phone not working on holidays

SheilaM5316
Newcomer
 
2 REPLIES 2

SheilaM5316
Newcomer
Help me please to get my phone working can receive calls can't ring out help please

What country are you in?

48 doesn't support roaming in every country/region. 

Do you have a connection to a local network - i.e. signal bars? 

If not then if you do a manual search for networks can you connect to one? 

If not then what happens? Any error messages?

For roaming issues the usual general advice applies...

Unfortunately many people still seem to have problems with roaming abroad on 48 for some reason.

(On the other hand all the people who have no problems don't post to report their positive experiences!)

If your SIM predates January 2023 then a replacement may mitigate or eliminate roaming problems: 

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

If calls and texts work but mobile data doesn't then double check that your APN settings are still configured correctly: 

If you have returned to Ireland from roaming abroad and are having problems using the 48 network/calls/texts/mobile data then see this key post, in particular the section titled "Returned Home?":

If you still have problems then you'll probably need to contact 48 support for further assistance.

See the links in my signature below for the three different ways to contact 48 support.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).