Network Activation of replacement SIM failed.
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15-11-2019 10:08 PM
HI, I have upgrated my phone to Huawei G7 which requires a different sized SIM and needed to be unlocked from its previous network. I got it unlocked and ordered the new SIM.
When it arrived, I activated it on my new phone, and on various browsers on my computer but they all just kick me back into the activate sim page.
I tried switching on/off my phone and selecting a phone network with the new phone/sim combo but get network registration failed.
What do I do now?
Nia
2 REPLIES 2

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16-11-2019 12:32 AM
You must've done something wrong.
E.g. you say that you got a *new* SIM but you actually needed a *replacement* SIM in this situation.
You need to contact 48 support and they can probably sort this out for you.
See the link in my signature below.
Hope this helps.
E.g. you say that you got a *new* SIM but you actually needed a *replacement* SIM in this situation.
You need to contact 48 support and they can probably sort this out for you.
See the link in my signature below.
Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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16-11-2019 09:53 AM
Did that help at all @luddite?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
