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My phone is not working

EmerD5260
Newcomer
 
1 REPLY 1

dalyer
The Legend
The Legend

You'll need to post a bit more info if you want assistance from the Community Forum.

What exactly is not working?

Do you have a connection to the 48 network?

If not then if you do a manual search for networks can you see and connect to 48?

Do you have an active membership plan?

Does anything work - incoming/outgoing calls/texts or mobile data?

What happens when you try to use such services - any error messages?

Did all of this ever work or are you new to 48?

If it did work before then when did you start experiencing problems and did anything change at that time - e.g. settings changes, software update, factory reset, new phone etc.?

If you are new to 48 then you might need to read the Starting With 48 FAQs:

Is your phone unlocked for use on any network?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.