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My SIM is suspended

LeoN8959
Newcomer

‎19-04-2025 12:11 PM - last edited on ‎19-04-2025 12:26 PM by The Legend

Hi I only use this sim to by credit what do I do, I haven't used it recently

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3 REPLIES 3

dalyer
The Legend
The Legend

‎19-04-2025 12:25 PM - edited ‎19-04-2025 12:26 PM

What do you mean by "I only use this sim to by credit"?

If your SIM has been suspended because you didn't buy a membership plan for 6+ months then you'll have to contact 48 support to ask them if they can reactivate it. 

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
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LeoN8959
Newcomer
In response to dalyer

‎19-04-2025 12:28 PM

I mean like I don't buy memberships I buy credit and use that
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dalyer
The Legend
The Legend
In response to LeoN8959

‎19-04-2025 12:30 PM - edited ‎19-04-2025 12:31 PM

How? Credit is no use without an active membership.

Any services paid for out of your cash credit balance only work if you also have an active membership plan.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
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