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Eu holiday

subomb
Newcomer

‎23-12-2017 09:36 AM

I'm on holiday in Slovenia. I've put credit on my phone and I've bought the Guido membership and I still can't make any calls. Wtf
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2 REPLIES 2

dalyer
The Legend
The Legend

‎23-12-2017 10:31 AM

Are you sure that the Guido membership is active?
What does your My 48 account page say about your current membership status and expiry date and does it list any "next" membership in the Membership Planner section?
What membership do you normally buy?
Remember that all memberships run their full monthly course and cannot be terminated prematurely.
If you buy a new membership then it will stack to kick in when any current membership runs its full monthly course and eventually terminates.
Only then will the new membership activate.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎23-12-2017 01:18 PM

Did that help at all @subomb?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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