Data roaming

[AndrewM2441]

Hello, im new to this and have an issue, my done went to the im and used up his roaming allowance. He has arrived back from the im to Ireland and an auto payment went out on the 4.8.26 but he has zero credit and they say the nex payment is the 9.9.26 anythoughts what I may be doing wrong please…

[dalyer]

What does "my done went to the im" and "he has arrived back from the im" mean? 

What exactly do you mean by "he has zero credit"?

What does his My48 dashboard say about his current membership plan status and expiry date? 

• https://48.ie/my48

What exactly is/isn't working? 

Connection to the 48 network - i.e. signal bars?

Incoming/outgoing calls? 

Incoming/outgoing texts? 

Mobile data? 

An active membership plan is needed in order to be able to use outgoing services.

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

If he went abroad and is back in Ireland now and has problems with service then maybe look at this key post - in particular the section titled "Returned Home?":

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179

If you need to contact 48 support about this then see the links in my signature below.

If you're not clear on how 48 works then you should probably read the New To 48 FAQs which explain how things work since it's a bit different to some other SIM only pay as you go providers. 

• https://48.ie/help/new-to-48