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Can’t make call to other countries

PauloRafaelC7356
Newcomer

Hi all,

Is somebody facing this same problem of not been able to make calls to numbers abroad?

I tried to call Italy and Portugal and the voice just said I don't have enough credit. Isn't unlimited international minutes enough?

 

Thanks if you can help with that. 

 

Rafael

1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

Membership and add-on minutes only cover calls to Irish landlines/mobiles when in Ireland.

For international calls from Ireland you need cash credit on your account to pay for them.

See here

 

https://48.ie/charges/international-calls

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

3 REPLIES 3

dalyer
The Legend
The Legend

Membership and add-on minutes only cover calls to Irish landlines/mobiles when in Ireland.

For international calls from Ireland you need cash credit on your account to pay for them.

See here

 

https://48.ie/charges/international-calls

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Thanks for you reply and link. I didnt know it wasnt inclueded in the plan.

 

I thought it was too good to be true but I gave it a go. 

Yes it's a bit confusing/misleading when they say "all calls" here without qualification that this actually means "all Irish calls" and does not include international calls. And the qualification is buried in the small print somewhere. But unfortunately I think that many/most providers do this too. 

 

https://48.ie/memberships

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.