Can't enable personal hotspot

[SorchaB8648]

Hi, I don’t know why but my personal hotspot is unable to be turned on it isn’t a problem on my part but I was just wondering should a personal hotspot be included in my plan. I joined your plan a month ago and it’s great but no hotspot, so just wondering if there’s a way to resolve this. Thank you for your time.

[dalyer]

Is it an iPhone by any chance?

If so see the section here titled "A note about personal hotspot setup on iPhones":

• https://community.48.ie/t5/The-Knowledge-Base/My-Internet-is-Not-Working/ta-p/45928

But also check the APN settings here as the ones in this link above may be out of date:

• https://community.48.ie/t5/Internet/No-mobile-data/m-p/60880/highlight/true#M6619

If that doesn't help then you'll probably need to contact 48 support for more advice.

See the link in my signature below or email them at support@48months.zendesk.com